Principles of total quality management / Jhon Ven Saint L. Pasahol, Chanda R. Tingga, Sheila C. Castillo

By:

Pasahol, Jhon Ven Saint L., LPT, DBA | Tingga, Chanda R., DBA | Castillo, Sheila C

Material type: Text

TextPublication details: Intramuros, Manila : Mindshapers Co., Inc., c2024.Description: viii, 173 pages : iilustrations ; 26 cmISBN:

9789719655930

Subject(s):

Total quality management

DDC classification:

CIR 658.4013 P26pr 2024

Contents:

Chapter 1. Total quality management -- Chapter 2. Gurus of quality management -- Chapter 3. Concept of quality management -- Chapter 4. Leaders in total quality management -- Chapter 5. Customer satisfaction -- Chapter 6. Service quality -- Chapter 7. Customer retention -- Chapter 8. Employee involvement -- Chapter 9. Process improvement -- Chapter 10. Benchmarking -- Chapter 11. Environmental management systems -- Chapter 12. Quality function deployment

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	Cubao College Library Circulation	CIR 658.4013 P26pr 2024 (Browse shelf(Opens below))	c.1	Available	CC-026708
Books	Cubao College Library Circulation	CIR 658.4013 P26pr 2024 (Browse shelf(Opens below))	c.2	Available	CC-026709
Books	Cubao College Library Circulation	CIR 658.4013 P26pr 2024 (Browse shelf(Opens below))	c.3	Available	CC-026710
Books	Cubao College Library Circulation	CIR 658.4013 P26pr 2024 (Browse shelf(Opens below))	c.4	Available	CC-026711
Books	Cubao College Library Circulation	CIR 658.4013 P26pr 2024 (Browse shelf(Opens below))	c.5	Available	CC-026712

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